The Waddington Group

Customer Service Supervisor

1 year ago
# of Openings
Customer Service/Support

Job Summary

WNA, a leading designer manufacturer of plastic ware and marketer of high-quality plastic disposable products for the foodservice industry for over 40 years.  


                                                        Customer Service Supervisor 



 Responsible for supervising customer service staff and assist the Customer Service Manager in the daily logistics of Customer Service. Supervise all activities on Consumer/Retail/National and Import Customers. Work closely with Management/ Production/Scheduling and Traffic to coordinate the complete shipment of all customer orders.


Job Description

Essential job functions:


  • Assist the manager in the daily logistics of customer service.
  • Communicate with customers via phone and email.
  • Oversee all activities surrounding orders and customers for Consumer/Retail/National and Imports
  • Handles the input of some specific Sales Rep orders
  • Reports all backorder notices via an email alert and Monthly Summary Report
  • Run pricing validation report and backorder report
  • Reconcile payroll for Customer Service staff on payroll system
  • Report all Quality Complaints for WNA Chelmsford and Monthly Quality Report


Position Specifics

Additional duties:


  1. Will assume manager’s responsibilities in her/his absence
  2. Help process other incoming orders when required
  3. Apply disciplinary policies with staff when necessary
  4. Administer annual reviews with Customer Service staff




Minimum Associates degree or 5+ years of Customer Service with 2+ years being Supervisor or Leader role. Have excellent data entry skills, phone expertise are a must and knowledge of Word and Excel a plus.  Demonstrate confidentiality at all times. Multi tasked individual that is assertive, fair minded, understanding and sensible. Not afraid of confrontation, but not confrontational.


We offer a great work environment, competitive and excellent benefit package. 

Qualified candidates are invited to apply in person, or forward resumes, with salary exceptions, to:


WNA Human Resources

Attention Anna Silva

6 Stuart Road

Chelmsford, MA 01824




Email:                                                                                        Fax:  (978) 935-4325





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